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Cape Town, Western CapeSouth AfricaOn Sebenza since August 2026
(Surname is hidden in public search until you consent to be contacted.)
“I’m an experienced operations and knowledge management professional who brings structure to complexity, improves systems and processes, and makes it easier for people and information to work together. I’m looking for a role with greater ownership where I can solve problems, improve how organisations operate, and contribute beyond purely transactional administration”
Language levels are self-declared by the seeker.
Manage and improve SSN’s knowledge management infrastructure, including SharePoint, content governance, document management and knowledge capture processes. Deliver streamlined workflows, SOPs, user resources and knowledge-sharing systems that improve the accessibility, consistency and usability of organisational information.
Managed participant registration, learner communications, facilitator coordination, programme logistics and reporting across hybrid learning programmes, while strengthening LMS data integrity and cross-country operational alignment. Improved programme visibility and engagement by streamlining partner communications and strengthening the promotion of national Communities of Practice.
Progressed from client-facing administration into a multi-functional operations role, owning service delivery, 300+ client accounts, accounts receivable, reporting, quality assurance and process improvement over 11 years. Built operational dashboards and reporting tools, strengthened customer-to-technical feedback loops, improved workflow documentation and supported marketing and internal communications, contributing to stronger client retention and service responsiveness.
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